I get by with a little help from my podcast editor
Today I was working on an episode for one of our podcast editing clients. The client recorded an introduction to the episode separate from the interview, and when I listened to the introduction he recorded, I realized he had forgot to set his computer up so that it would pick up the studio mic, not his computer mic. The result being that he basically sounded like he was recording from inside of his car’s gas tank. It didn’t sound very professional at all.
Well that is unacceptable when you are a client of James Daniel Newcomb, and the GSD Network of podcasts that we service. I informed the client of what happened, and advised him that if it was me, I would re-record the introduction. He replied that he was out of town and wouldn’t be able to do it until the day before the episode goes live.
I told him that is not enough time for us to get it in there and get it ready for publishing, so I did with any entrepreneur who gives a hoot about customer service would do. I recorded the intro for him with my own professional, “made for radio” voice.
And if you’ll forgive my brazen lack of humility, it sounded really good. All in all it took me maybe 10 minutes to take his recording onto my AI transcription software, make a few edits so that I could make sense of what I was gonna be saying, then record the minutes or so of audio.
To say that the client was pleased is an understatement. In 10 minutes of work, I probably secured his business for a very long time, and he’ll likely sing our praises to his friends every chance he gets.
Chalk it up to the idea that common sense isn’t all that common these days. I saw that the man had a need, and I had the tools to immediately fix it, and everything worked out.
Just sitting down and typing out this story for this email makes me realize how fortunate I am to be in a position where I can service clients the way that I want to. There was a time in my professional life where I would’ve had to get clearance from five different people in order to do something as simple as what I did in a spur of the moment decision to help out a client who had a need.
So many businesses today won’t lift a finger beyond what is absolutely required of them in their employee owner’s manual. So often I run into customer service type situations where the person on the other end of the call or behind the counter, whatever the case may be, if they would just use their brain and ask, “What can I do to alleviate this situation?” without consulting the owners manual, or the old standby, “Let me get the supervisor.”
“Community” is one of the core values that Sana and I have settled on to represent our brand, our mission for being in business. It was in the spirit of building community that I was happy to jump in and help out this person that we serve. I could have just published it as is, tell him to make sure the settings are set correctly next time. But that’s just the way we roll, folks.
We have spent a good deal of time in the last couple of weeks making recordings on our core values, and I think it would be worth your time to check them out, in my humble but accurate opinion. Here’s the link to the CRAVE recordings: https://www.jns.media/about/